Yep, after that long entry yesterday, here’s the conclusion of the saga that just ended not too long ago. Naturally, this time it’ll be a much shorter entry, but Singnet still never ceases to disappoint me with their ever epic service standards.
Yeah, so I was supposed to receive a call from their manager. Nothing till nearly 4pm, so I had to call them myself (again. yep!). Once again, was informed that whoever in charge has already been notified and there’s a note to my case and promised to get back before office hours ended. Ok fine, so more waiting. I thought it wouldn’t hurt. But dang, I was so wrong.
No action at all till nearly 5. Wasn’t going to risk it spilling over to another working, definitely not on 7th July. It’s really very fun to call back again. Whee, I don’t know how many staff they have, but not once I got back the same person. Haha. Yep, so this time I was promised a call within 15 minutes! Wootz, what a big statement to make by a basic staff member. Seriously, 3 working days + a few hours extension isn’t enough for them to get back to me? It wouldn’t take very long what.
Ok lah, for once they got back within a reasonable time from what they promised. Guess what? I was told the original person in charge is off duty today. Whether it was the genuine reason, or a lame excuse he came up, either way it still reflects very badly on them. Come on. What is this…? Another reason to blast them I guess. Hic.
Anyway, I was initially offered 1 month of waiver, which I would have settled for if I need not put in extra effort to close this issue today. But sorry, after having the need to really push them so hard just to get something simple resolved once more, it wasn’t enough for me =P I mean, I had to spend so much time and effort to get my problems resolved, with most of the things being done/requested/suggested to Singnet rather than the other way round, when the latter should really be the case.
After some negotiation and showing why I wasn’t pleased with the waiver offered, the guy finally relented and asked me how much I wanted. Lol. Perhaps he was in a hurry to close this matter, for whatever reason it may be, be it lessen his to-clear list, or maybe prepare to knock off from work. Lol. So, in the end I asked for 2 months waiver, and to my surprise there wasn’t much hesitation in agreeing to that. Maybe I pointed out too many misses on their part and provided some useful feedback as well. Haha, it pays to be nice yet demanding at the same time I guess. Maybe I have “levelled up” after this whole incident. Or maybe it’s just a delusion. Whatever it is, I hope this particular matter is closed for good, and Singnet does deliver its waivers, as well as really getting down to improving their service as a whole. They really have lots more to work on. Tsk tsk.
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